Contact the app team
For technical help, email aplikacia@amgsecurity.sk. Include whether you use iPhone or Android, the approximate time and what you did immediately before the issue. Attach a screenshot only if it contains no sensitive data.
Login and first password
I do not have an account
There is no public registration. An authorised AMG Security site manager or administrator creates client accounts. Contact the representative for your site.
The app asks for a new password
This is expected at first login. Set a password of at least 12 characters containing uppercase, lowercase, a number and a symbol. Successful completion takes you directly into the app.
I forgot my password
- Choose Forgot password? on the login screen.
- Enter the email used by your account.
- Open the AMG Security email on the same phone and use its recovery link.
- Set a new password; successful recovery signs you into the app.
Check spam and the address entered if the message does not arrive. Links expire; request a fresh one when necessary.
Push notifications
Allow notifications when first asked. If alerts are missing, check iPhone Settings → Notifications → AMG Security or Android Settings → Apps → AMG Security → Notifications, internet access, Focus mode and battery restrictions. The message remains in the app even when an operating-system notification is delayed.
Complaints and photos
Select the site, service and responsible site manager where more than one manager is assigned. Take a new photo or select one from the gallery. Attach only material relevant to the service and avoid people or sensitive documents unless strictly necessary. The status Read · in progress is set only when the assigned site manager opens the complaint.
Private messaging
Each customer sees only their own messages and complaints with the assigned manager and authorised management. Unread counts update when a thread opens. If a poor connection delays an update, return to the home screen or reopen the app.
Protect your account
- Use a unique password.
- Do not share a work account.
- Report suspected misuse immediately.
- If a phone is lost, request account deactivation or password recovery.
Privacy and deletion
Read the Privacy Policy. Delete your account inside the app or through the public account deletion page.